Long Term Care

Insurance Customer Feedback

My initial concerns about buying insurance over the Internet was laid to rest after a couple of emails and a phone call. The long-term care insurance specialist from your office spent over an hour on the phone with me answering my questions. It turns out I wasn't buying over the Internet after all. The application and qualification was the same as if you were across the street. Thanks for such great service. Wm. T., Dallas, TX

I'd like to thank you again for the quote and your follow up. I apologize for not replying to you sooner. My husband and I had been looking into LTC but I was trying to do my homework and learn more about what was out there, hence my inquiry to you. Your quote allowed me to make comparisons and ask some good questions. Thank you again for your time and information. Robert & Loranne A., Riverside, CA

I received my policy yesterday. I feel a big burden and anxiety has lifted. Thank you for all your help. I will let my friends know about your website and service. Margo, Detroit, MI

This new policy will fill a gap in the current plan I get from my employer. I like that I can upgrade it in the future in case my employer drops coverage. Dennis, Sacramento, CA

The day after 50th birthday my husband told me since we're both 50 now we have to look into long term care planning. His mother and my father had a few years of care which involved both our families. We know how expensive and stressful it can be. Even with our parents experience I certainly don't feel like we'd be needing care any time soon but your information provided me with another perspective. We filled out the quote form and look forward to finding out how soon we can get insured. Anna T., NYC

Thank you for being so helpful. I had put off getting insured until I visited your website. It answered my questions and I liked applying by mail. Daryl T., Richmond, VA

This was an important decision for me and it was convenient to have help with the forms over the phone on the weekend. Thank you for answering all my questions. My policy arrived from Genworth yesterday. I will be glad to tell my friends about your service. Mary S., Norfolk, VA

The quote was about what I thought it would be. I decided today I shouldn't put it off any longer. Here is my address to send the application. I look forward to getting this out of the way. Tom & Denise, Nashville, TN

Thanks for the information. We met with our financial advisor and went over the cost/benefit and it looks like a $4,500 monthly benefit will be enough considering our investments. He also said that my plan should be for 2-3 years and the Mrs. plan for 4-6 years. Can you FedEx the paperwork so we can do this before my birthday? Sherry W., Lakewood, OH

Your web site is wonderful. With so much information and easy to use. We are just starting to look into long term care and found this very helpful. Joe & Margo L., Plano, TX

After watching my parents go through thousands of dollars a month for long term care we decided we have to do more to protect ourselves than they did. My mother never physically, emotionally, or financially recovered from my father's long term care experiences. It effected our entire family. I tell everyone I know to look into it before it's too late. Judy & John, Virginia Beach, VA

Your attention to detail was exemplary. Thank you for helping us with our multiple applications. I know it was time consuming for you and we appreciate all that you have done for us. Frank L., Boca Raton, FL

I watched the Merl Comer story on TV but my wife missed it. I found the link to the program on the pbs.com website. After we watched it we decided we needed to do something for ourselves so we don't end up in financial trouble. The consequences of not being insured are to risky. Neither of us want the other to go through what Merl has and we don't want to be a burden on our children. We want to do something as soon as possible. We just filled out the quote form and would like someone to call us. Brenda R., Memphis, TN

My advisor was so helpful I thought I was being a pest asking so many questions and I probably asked some more than once. I especially appreciated his assistance on the phone helping me with the application. I'm telling all my friends about your service. Renee G., Columbus, OH

I contacted your website a few months ago to have you review my policy to see if it was adequate. The long-term care insurance specialist there who helped me explained what my current policy did and didn't cover and recommended I consider not replacing it, which other insurance agents have suggested, but adding a small policy to it. I declined at the time. Recently I received a notice that my current policy rate was going to increase. I would like another evaluation and estimate for a policy. Thank you. Paul B., San Jose, CA

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